FAQ

  1. What is CJKV?

  2. What exactly does it mean for your website to be in English and CJKV?

  3. Do you issue catalogs?

  4. What order options do I have?

  5. How do I order Language Sets?

  6. How do you charge for shipping?

  7. How do I pay for my purchases?

  8. Do you accept return?

  9. Do you offer MARC records?

  10. What cataloging services do you offer?

  11. What physical processing services do you offer?

  12. What are some tools available to keep track of online orders?

  13. Keyword and Advanced Search

  14. How do I place an order?

  15. What is your web access policy?

  16. How do we select CJKV materials when we do not have librarians who can read CJKV?

  17. Can I save my selections for future purchase? Do you have wish list?

1. What is CJKV?

CJKV is the acronym for Chinese (Traditional and Simplified), Japanese, Korean, and Vietnamese. It refers to the 4 languages that we carry. CJK are in script forms and Vietnamese is based on Latin alphabets. 

 

2. What exactly does it mean for your website to be in both English and CJKV?

It means our website can be easily navigated by non-CJKV as well as CJKV readers. Our in-house editors review, read and write English descriptions for our books and materials to help you make good selections for your patrons. For title names, in addition to CJKV, we also provide transliterated title names and the original title of translated books. 

 

3. Do you issue catalogs?

We issue monthly newsletters of adult and children new titles. Our entire catalog with 5 languages (Traditional Chinese, Simplified Chinese, Japanese,Korean, and Vietnamese) for Adult’s and Children’s, can be accessed online as new titles are being added.  Librarians who have registered on www.BooksWindow.com may view current and past New Titles lists up to 12 months, and those interested can subscribe to our monthly e-newsletter, which includes links to the current month’s new and featured titles.

 

4. What order options do I have?

At Tsai Fong Books, we realize that no two libraries are alike, so we have created several ways to purchase to better fit your needs. We offer Language Sets, Standing Orders, Collection Development, and Starter Collections. We can also help you fill your grant or ad hoc budget any time. Of course, we also welcome you to browse our website and pick out the titles that interest you. See which method tailors to your needs the best!

  • Self Selection

Prefer to choose your own titles? Log on to www.BooksWindow.com and browse our extensive collection of titles in Traditional Chinese, Simplified Chinese, Japanese, Korean, and Vietnamese. Selecting your own titles has never been easier, since all of our titles ?bestsellers past and present, award-winners, the obscure or controversial, and everything in between ?show up in English and their native language. There’s no guesswork with our English book descriptions, and our advanced search function and Monthly New Titles catalog make finding what you need a breeze.

We have compiled lists of titles for Collection Development based on popular and frequently requested topics. They include Awards, Culture and Heritage, Notable CJKV Authors, Learn English, just to name a few. These collections are on the right-hand side of our homepage and within each language. We will add to this list when we come across other popular and frequent requests. If you have a special interest or focus, please send us an email at info@bookswindow.com.

  • Language Sets

Ordering Language Sets from Tsai Fong is a fast, convenient and no-hassle way to collect current bestsellers, award winners, and works by popular writers. Please click on Language Sets on the left side of our home page to download our Language Sets order form and additional information. See the next question for additional information about Language Sets.

  • Standing Order

Feeling overwhelmed selecting foreign language books to purchase on a regular basis? We can help! Let us choose the best titles for you based on your preferences and budget. Just fill out the Standing Order Form - Adults or Standing Order Form - Juvenile and we will take care of the rest. And don’t worry about being locked in ?you can make changes to your standing order at any time.

  • Ad hoc

Do you have an ad hoc budget for Asian language material? Need help on deciding what to acquire? We’re here for you. No matter the budget size, we will gladly help you make the best selections for your special one-time needs. Just fill out the Standing Order Form - Adults or Standing Order Form - Juvenile stating your preferences and check “one time only?in the “Shipping Frequency?box. Or, if you prefer, shoot us an e-mail at info@bookswindow.com.

  • Starter Collection

Thinking about carrying Asian language books for the first time? Let us help you start an impressive collection today with all of the essential titles and category diversity that you would expect in a more developed collection. We will make sure your library has all of the must-haves and popular titles, and maybe even some of the obscure favorites. We can start you off on the right track to building an Asian language collection. Check out our “Starter Collection?list for $500 or $1,000 for adult or children in each language. The dollar amounts are just suggestions. You can scale your selection based on your budget.

 

5. How do I order Language Sets?

Ordering Language Sets from Tsai Fong is a fast, convenient and no-hassle way to collect current bestsellers, award winners, and works by popular writers. We offer the following Language Sets:

Languages

Age Group

Number of titles

Price/Set*

Shipping

E-Bib

  • Traditional Chinese
  • Simplified Chinese
  • Traditional / Simplified Chinese 
  • Vietnamese

Adult

20

$500

Free

Free

  • Japanese
  • Korean

Adult

20

$750

Free

Free

  • Traditional Chinese
  • Simplified Chinese
  • Traditional / Simplified Chinese 
  • Vietnamese

Children

10

$250

Free

Free

  • Japanese
  • Korean

Children

10

$300

Free

Free

*Language sets are not eligible for Elite discounts and are not included in the calculation of Elite Membership levels.       

Every title in our Language Sets is in WorldCat, and e-bibs with OCLC number are delivered to your inbox free of charge. Your order is shipped from our warehouse within 3 business days of receiving your order. There is no need to worry about duplicated titles as we de-duplicate for you from your Tsai Fong order history.

Please click on “Language Sets?on the left side of our home page for additional information and to download our Language Sets Order Form.

  • What titles are included in the Language Set?

For adults, we select titles from current bestsellers, award winners, and works by popular writers in each language. The Language Set is a mix of authentic and translated fictions and non-fictions which include such popular categories as: cookbook, biography, politics, self-help, parenting, and health.

For children, we select high quality books for children ages 4 to 12 with occasional popular young adult titles. The Language Set can include a mix of authentic and translated picture books, chapter books, young adult titles, STEAM titles and Caldecott and Newbery winners.

  • What if we want to order multiple Sets in the same language?

You can specify in the Language Sets Order Form.  Whether you would like to order multiple sets with different titles or multiple copies of the same Set.

  • Can we specify specific subjects we prefer?

If you would like to customize your order with category and age group preferences, you can use our Standing Order Form - Adults or Standing Order Form - Juvenile and we can customize your order for you.

 

6. How do you charge for shipping?

We ship via FedEx Ground, UPS Ground, USPS and Priority Mail International. A tracking number will be emailed to you as soon as your order is shipped. 

BooksWindow Shipping Rate

Destination

Carrier

Estimated Time

Minimum S&H [1]

S&H Rate [2]

Domestic Orders

Continental U.S.

*Fedex Ground, UPS Ground or USPS Library Mail

5-12 Business Days

$8.95

7.8%

Hawaii and Alaska

USPS Library Mail

10-12 Business Days

$14.95

7.8%

International Orders

Base Charge

Charge per Book

Canada and Mexico

UPS Ground

5-12 Business Days

$12.00

$4.25

All Other Countries

USPS Global Priority

5-12 Business Days

$10.00

$7.95

Expedited Orders

Base Charge

Charge per Book

Three-Day Shipping (Continental U.S.)

Fedex 3-day Shipping

3 Business Days

$7.00

$2.95

Two-Day Shipping (Continental U.S. )

Fedex 2-day Shipping

2 Business Days

$19.00

$2.95

 

Above is our shipping rate table. Please note that we only charge Shipping and Handling on the items being shipped.

[1] Shipping and Handling fee is 7.8% of total list price. The minimum Shipping and Handling within continental U.S. is $8.95 and to Hawaii and Alaska is $14.95 per order.

[2] There is no extra Shipping and Handling fee for separate shipment.

*Shipping method may vary from one shipment to another, depending on the size of the shipment.

 

7. How do I pay for my purchases?

We accept purchase orders, so we will bill you by invoice. An invoice is included with each shipment. Please note that we only charge for the items that are shipped. We also accept credit cards (Visa, MasterCard and Discover). Your credit card information is safe. We subscribe to Verisign's Secure Your Web Site with Secure Site Services using SSL encryption to ensure secure transactions.

 

8. Do you accept returns?

Tsai Fong Books will do its best to make sure that all items are in good condition when shipped, unless otherwise noted. If an item is damaged during shipment or has defects, you can e-mail us to let us know. We will ship a replacement copy free of charge. If a replacement copy is not available, we can ship a suitable alternative of similar value, or issue a refund if that is preferable. 

 

9. Do you offer MARC records?

MARC Records are now available upon request for our Traditional Chinese, Simplified Chinese, Japanese, and Korean materials. The MARC Records take 1-3 weeks to process and are delivered via email. The cost of each MARC Record is $10.00 per title. You have the option to add the records to your BooksWindow order during check out. Please contact us at info@bookswindow.com if you have questions about or are interested in ordering MARC Records.

 

10. What cataloging services do you offer?

Bibliographic Records

Bibliographic records help expedite the cataloging process. Our bibliographic records provide transliterations of a book's author, title, and publisher, as well as publishing date, category, ISBN, language, and OCLC control number (if available in WorldCat).

Our bibliographic records are delivered in electronic format for FREE upon request with your purchase of the materials for which the records are to be delivered. You also have the option of receiving paper format records (a card inserted inside one book of each title) at $1.50 per title or both electronic and paper formats at $2.00 per title. Click to view a sample bibliographic record.

Here is an example of our paper bibliographic record:

  Author:                 Paul Kalanithi

  Title English:        When Breath Becomes Air

                 當呼吸化為空氣:

  Publisher:             Shi Bao Chu Ban

  Publish Date:        8/2/2016

  Category:              Self Help

  ISBN/Item No.:      9789571367286

  Language:             Traditional Chinese

  OCLC #                 957776447

  Size:                     15 x 21 cm.

  Page:                    284 p.

 

 

11. What physical processing services do you offer?

CoLibri Book Covers

Available for both paperback and hardcover titles at $2.75 each.

Kapco covers

Available for paperback titles at $5.75 each.

Book Jacket Covers

Available for hardcover titles with book jacket at $2.25 each.

CoLibri Covers

Available for both paperback and hardcover titles at $2.75 each.

Barcode and Property Stamps $0.95 each

 

12. What are some tools available to keep track of online orders?

Everything you need to stay on top of your purchases can be found in your online profile. Simply find and click "My Account" in the top right corner to access your account profile, where you can view your order history, view a list of items on backorder, and change your account information. 

 

13. How do I use Keyword and Advanced Search?

Our keyword search is convenient to use when you want to find a title by only one search criteria. Enter an exact string in the Keyword Search box to quickly search by a single field (i.e. ISBN, title, author, etc.). Simply enter one search factor and it will pull up the best matches. If you want to use more than one factor, please use advanced search. 

The advanced search allows you to be as specific or as vague as you would like. You may enter as much information as you know if you are looking for a specific title, or you can search by just one or two criteria if you are only browsing (i.e. language and age group). 

 

14. How do I place an order?

Although the most common way to order is online at www.BooksWindow.com, we also welcome you to send us your orders by fax, mail, e-mail, or phone. Simply refer to our contact information below. 

 

15. What is your web access policy?

Because our website www.Bookswindow.com is designed for public libraries and our content is proprietary, not open source, access to our website is only given to relevant public library staff responsible for collection development, acquisitions, and cataloging, with their official library e-mail address. As anyone can potentially place orders with PO on our website, limiting access protects libraries from unauthorized orders.

 

16. How do we select CJKV materials when we do not have librarians who can read CJKV?

Our website is in both English and CJKV so it can be easily navigated by non-CJKV as well as CJKV readers. Our books and material are annotated in English to make selection easy. You can select from our monthly new title lists which are also in printable format, both contain English annotation. So even if you don’t know any CJKV, you can rest assured of your selections.

 

17. Can I save my selections for future purchase? Do you have wish list? 

Our website is in both English and CJKV so it can be easily navigated by non-CJKV as well as CJKV readers. Our books and material are annotated in English so it makes selection easy. You can select from our monthly new title lists which are also in printable format. We highlight the notable titles in the news section of our home page and in our monthly e-newsletter. We also have special features you may find easy to use when you have a specific need. Even if you don’t know any CJKV, you can rest assured of your selections.  If you prefer to leave it up to our experienced language editors to arrange a selection for your library, choose from our Standing Order Form - Adults or Standing Order Form ?Juvenile or Language Sets options.  

Of course, if you have any special request or if you couldn’t find what you need, we are just an email (info@bookswindow.com) away, and our customer service is always available 8:30 am to 5:30 pm Central Time, Monday through Friday.